Shipping policy

Shipping Policy

Last Updated: [Month Day, Year]

Thank you for choosing [Your Company Name]. This Shipping Policy outlines how we process and deliver orders.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Processing times may vary for custom-made or special-order products.

2. Shipping Coverage

We currently ship to:

  • Nationwide (Philippines)
  • International (if applicable)

Shipping availability may vary depending on the delivery location.

3. Shipping Rates

Shipping fees are calculated based on:

  • Delivery location
  • Product size and weight
  • Shipping method selected

The final shipping cost will be displayed during checkout or provided in your quotation.

4. Estimated Delivery Time

Estimated delivery times are as follows:

  • Metro Manila: 2–5 business days
  • Luzon: 3–7 business days
  • Visayas: 5–10 business days
  • Mindanao: 7–14 business days

Delivery times are estimates and may be affected by weather conditions, holidays, courier delays, or other unforeseen circumstances.

5. Large Equipment Delivery

For large products such as:

  • Commercial Reverse Osmosis Systems
  • Water Purification Systems
  • Tube Ice Machines
  • Industrial Equipment

Shipping arrangements, freight charges, installation schedules, and delivery timelines will be coordinated directly with the customer after order confirmation.

6. Order Tracking

Once your order has been shipped, a tracking number (if available) will be provided via email, SMS, or your preferred communication channel.

7. Delivery Requirements

Customers are responsible for:

  • Providing a complete and accurate shipping address.
  • Ensuring someone is available to receive the delivery.
  • Inspecting the package upon arrival.

If the package arrives damaged, please notify the courier and contact us immediately.

8. Delayed or Lost Shipments

While we work with trusted shipping partners, delays may occasionally occur.

If your order has not arrived within the expected delivery period, please contact us and we will assist in locating your shipment.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Additional shipping charges resulting from incorrect or incomplete addresses may be the customer's responsibility.

10. Shipping Restrictions

Certain products may require special handling, freight services, or additional documentation depending on the destination.

We reserve the right to decline shipments to locations where delivery is not feasible.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

[Your Company Name]
Address: [Business Address]
Phone: [Phone Number]
Email: [Email Address]
Website: [Website URL]